Once your order is complete, you will receive an email or SMS for the confirmation of order placement. You will be provided with the order number, details of order, and the amount you have to pay or paid. You can call at +92415338233  or email at zaibtanprets@gmail.com for assistance.

Once the order is placed and it gets confirmed, customers can check the status of their order from the website with the order number.

You will not be able to add  more items once the order is placed.  You can place a new order for the items you missed out on adding.

Once you have placed an order, it cannot be cancelled. You are responsible for its payments.

There are no hidden charges. The prices shown against each product are the final charges you will pay except the delivery charges.

We are sorry for the inconvenience. Your order may have been cancelled due to following reasons:

1.Either the product is completely sold out or errors in pricing information.

2.You have not fulfilled payment requirements.

If you have missed your delivery. We will try to contact you in order to redeliver it for you.

Once you have placed an order with us, it’s been accepted. You would not be able to change the delivery address or phone number on your order. Please double check your delivery address.

 Unfortunately! We do not offer checking the product before accepting it.

We will accept whatever you have chosen for yourself. If you have selected cash on payment method then we will only accept cash.

In case of any payment failure, please verify if the payment information you have entered is correct. If your payment has been debited then please call or email us within 24 hours.

All payment information on our website is fully secured and kept confidential with only authorized personnel having access to your information.

Every product has a chart available on the product page. If you are still having doubts, you can contact or email us.

We aim to dispatch orders within 7 to 10 business days, though this may vary depending on your location. International orders may take longer due to customs clearance.

We accept a range of payment options including credit/debit cards, online bank transfers, and selected digital wallets (e.g., JazzCash, Easypaisa). Depending on your region, COD (Cash on Delivery) may also be available at checkout.

Yes, you can cancel or modify your order before it has been dispatched. Once shipping is underway, changes may not be possible—so please reach out to our support team immediately to assist you.

We accept returns or exchanges if items are wrongly delivered or have manufacturing defects. Please notify us within 24 hours of delivery with your order details and photos (and video of the package, if applicable). Once verified, we’ll arrange a replacement but there is no refund policy offered by us.Terms and conditions apply.

Yes! We ship worldwide. International customers may be responsible for customs duties and taxes upon arrival. If an order is refused due to unpaid duties, refunds may not be issued.

Each product includes a standard size guide Please check it carefully before ordering. If you’re unsure or need help, our customer support team is happy to assist with sizing advice.

We strive for accuracy in product descriptions and images. However, due to lighting or screen variations, the actual item color may slightly differ from what you see on your device.

Many products are part of limited-run collections, inspired by traditional artistry and modern style. Availability is often limited—so if you love something, it’s best to act fast!

You can reach us via:

• The “Help” or “Contact” page on our website. 
• Whatsapp option is given on our home page to directly connect.
• Email: zaibtanprets@gmail.com
• Social media: Instagram, Facebook, or tiktok (links available in our footer).