Welcome to Help Center at ZaibtanPrets! Whether you’re browsing, shopping, or managing your orders, we’re here to make your experience smooth and enjoyable. Below you’ll find answers to our most common questions and links to support topics.
🛍️ Shopping & Product Information
How do I find the right size?
Each product page has a detailed Size Guide with measurements. Still unsure? Feel free to contact us — we’re happy to help you find your best fit.
Are your products true to size?
Yes, most of our items are true to size unless otherwise noted. Any sizing recommendations will be included in the product description.
Do you restock sold-out items?
Popular items may be restocked depending on availability. You can sign up for restock alerts on the product page.
🚚 Shipping & Delivery
Where do you ship?
We ship both domestically and internationally. Shipping options and costs will be displayed at checkout based on your location.
How long will delivery take?
- Standard Shipping: 7-10 business days.
- International Orders: Times vary by destination.
Can I track my order?
Yes! Once your order is Confirmed, you’ll receive a tracking number via email.
🔄 Returns & Exchanges
What’s your return policy?
You can return any item within 7 days of receiving it, as long as it’s unworn, unwashed, and with original tags.
Can I exchange an item?
Yes. We offer exchanges for different sizes or colors, depending on stock availability.
How do I return an item?
Use our online return portal or email us at support@zaibtanprets.com with your order number.
💳 Payments & Promotions
What payment methods do you accept?
We accept COD – Bank Transfer and Debit/Credit Card Payments.
🛠️ Account & Orders
Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets you track orders, save favorites, and speed up future checkouts.
How can I view or change my order?
Log into your account or contact us as soon as possible. Once an order is processed, changes may be limited.
🔒 Privacy & Security
Your personal and payment information is encrypted and protected. We never sell or share your data with third parties.
Learn more in our Privacy Policy.
📞 Need More Help?
Still have questions? We’re happy to assist!
- Email us: zaibtanprets@gmail.com
- Live Chat: Available Mon–Fri, 11 AM–7 PM (PST)
- FAQ Page: Visit FAQs
Thanks for shopping with us — we’re glad you’re here!
— The ZaibtanPrets Team
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